Shipping & Delivery

Shipping Policy

Shipping & Delivery

At Benjamin, we are committed to delivering your order safely, efficiently, and with complete transparency. Every order is carefully processed, packaged, and tracked to ensure a smooth and reliable shopping experience.

Quick Overview

  • Order Processing Time: 1–3 Business Days

  • Estimated Delivery Time: 7–15 Business Days After Shipment

  • Tracking Information: Sent via email once your order ships

  • Shipping Coverage: United States and select international destinations

  • Order Protection: Every shipment includes tracking and delivery protection at no additional cost

1. Order Processing

After your order is placed, our team will:

  • Verify your order details

  • Perform product quality inspection

  • Carefully package your items

  • Prepare shipment with our trusted logistics partners

Processing typically takes 1–3 business days.

Orders are not processed on weekends or public holidays.

During peak shopping seasons, promotional events, or holidays, processing times may be slightly extended.

2. Shipping & Delivery

Once shipped, most orders arrive within:

United States

7–15 Business Days

Canada, United Kingdom, Australia & Europe

8–18 Business Days

Other International Locations

10–25 Business Days

Please note that delivery estimates are not guaranteed and may vary due to:

  • Customs clearance procedures

  • Carrier delays

  • Severe weather conditions

  • Peak holiday periods

  • Unexpected logistical disruptions

3. Tracking Your Order

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Your tracking number

  • A tracking link for real-time shipment updates

Please allow 2–5 business days for tracking information to become active after shipment.

If you do not receive tracking information within 5 business days of placing your order, please contact our support team.

4. Multiple Shipments

To ensure faster delivery, items from the same order may occasionally be shipped separately.

If this occurs:

  • Multiple tracking numbers may be provided

  • Packages may arrive on different dates

  • No additional shipping charges will apply

5. Customs, Duties & Taxes

United States Orders

Most U.S. orders will not incur additional customs duties or import fees.

International Orders

Customers are responsible for any customs duties, VAT, import taxes, or local fees required by their country.

These charges are determined by local customs authorities and are not controlled by Benjamin.

6. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders may only be canceled before they enter processing or shipment.

Once an order has been shipped, cancellation is no longer possible. Customers may request a return after delivery in accordance with our Refund Policy.

7. Lost, Damaged, or Incorrect Orders

We are committed to making things right if any shipping issues occur.

Lost Packages

If tracking shows no movement for an extended period or the carrier confirms a package has been lost, we will offer either:

  • A replacement shipment, or

  • A full refund

Damaged Items

If your order arrives damaged:

  • Contact us within 3 days of delivery

  • Provide clear photos of the product and packaging

After review, we will arrange a replacement or refund.

Incorrect Items

If you receive the wrong item, please contact us immediately with photos.

Our team will resolve the issue as quickly as possible.

8. Delivery Issues

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Benjamin cannot guarantee recovery of packages shipped to an incorrect address entered during checkout.

If you notice an error, please contact us immediately and we will do our best to assist before shipment.

Marked Delivered but Not Received

If tracking indicates "Delivered" but you cannot locate your package:

  • Check around your property

  • Contact neighbors or building management

  • Allow 1–2 business days for final delivery updates

If the package is still missing, contact us and we will assist with a carrier investigation.

9. Delivery Guarantee

Customer satisfaction is our priority.

If your order is:

  • Lost in transit

  • Significantly delayed beyond normal delivery timeframes

  • Delivered damaged

  • Delivered incorrectly

Our support team will work with you to provide an appropriate resolution, including replacement or refund where applicable.

10. Contact Information

For shipping questions, order updates, or delivery concerns, please contact us:

Benjamin Customer Support

Email: support@BENJAMIN.com

Response Time: Within 24–48 Business Hours

Thank you for choosing Benjamin. We appreciate your trust and look forward to serving you.