Refund & Return Policy

Last Updated: June 2026

At Benjamin, customer satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. If there is any issue with your order, we will work promptly to find a fair and reasonable solution.

Please review the following Refund & Return Policy before making a purchase.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.

Benjamin reserves the right to refuse returns that do not meet these requirements.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged during shipping
Defective or non-functional
Different from the item ordered

Please contact our support team within 3 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the item
Photos of the packaging
Video evidence (if available)

After review and verification, Benjamin may offer:

A free replacement shipment, or
A full refund

depending on the circumstances.

3. Lost Packages

If a package is confirmed lost by the carrier, or if tracking information shows no movement for an extended period and the shipment is officially determined to be lost, Benjamin will provide:

A replacement shipment at no additional cost, or
A full refund

Customers are not required to contact the shipping carrier directly. Our team will coordinate the investigation and resolution process on your behalf.

4. Delivered but Not Received

If tracking information indicates that the package has been marked as "Delivered" but you cannot locate it, please:

Check around your property
Ask household members or neighbors
Contact your apartment office or building management

If the carrier provides delivery confirmation through GPS records, delivery scans, or photographic proof showing successful delivery to the address provided during checkout, the order will be considered delivered and may not qualify for a refund or replacement.

5. Non-Refundable Situations Caused by Customer Error

Refunds, replacements, or compensation cannot be provided when delivery issues result from customer-related errors, including but not limited to:

Incorrect shipping address entered at checkout
Incomplete address information
Refusal of delivery
Failure to collect the package
Failure to respond to carrier delivery attempts
Incorrect phone number or email address provided
Ordering the wrong product, model, size, or color

Customers are responsible for ensuring that all order details are accurate before submitting an order.

6. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 14 days of delivery.

Conditions for return:

The item must be unused and in resalable condition.
Original packaging must be intact.
Customer is responsible for return shipping costs.
Original shipping charges are non-refundable.

Refunds will be processed after the returned item has been received and inspected.

7. Return Authorization Process

Before returning any item, customers must contact Benjamin Customer Support for approval.

Unauthorized returns may be refused.

Once approved:

Return instructions will be provided.
Approved returns must be shipped within 7 days of receiving return authorization.

8. Refund Processing Time

After the returned item is received:

Inspection generally takes 3–5 business days.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, refunds may take an additional 3–10 business days to appear in your account.

9. Non-Returnable Items

The following items are not eligible for return:

Products damaged through misuse, abuse, or improper handling
Products modified after delivery
Unauthorized returns
Returns submitted outside the eligible return period
Clearance, promotional, discounted, or final-sale items (where applicable)

10. Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute without first contacting Benjamin, we reserve the right to provide relevant documentation to the payment processor, including: