Money-Back Guarantee

Money-Back Guarantee

Benjamin Money-Back Guarantee

At Benjamin, we believe every customer deserves a safe, transparent, and worry-free shopping experience. We proudly stand behind the quality of our products and are committed to providing fair and timely solutions whenever an issue occurs.

Our Money-Back Guarantee is designed to protect your purchase and give you complete confidence when shopping with us.

Our Commitment

If your order arrives damaged, defective, incorrect, or is confirmed lost during transit, we will gladly provide either:

  • A free replacement shipment, or

  • A full refund

depending on the situation and your preference whenever possible.

For customers who simply change their mind, eligible items may be returned within 14 days of delivery in accordance with our Return & Refund Policy.

Covered Situations

1. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • Video evidence (if available)

Once verified, we will offer either:

  • A free replacement, or

  • A full refund

at no additional cost.

2. Incorrect Items Received

If you receive a product different from what you ordered, please contact us within 3 days of delivery.

After verification, we will provide:

  • A replacement shipment, or

  • A full refund

with no extra charges.

3. Lost Packages

If your package is officially confirmed lost by the carrier, or if tracking information indicates the shipment has been lost in transit, Benjamin will provide:

  • A replacement shipment, or

  • A full refund

We will handle all communication and investigation with the shipping carrier on your behalf.

4. Significant Shipping Delays

Although most orders arrive within the estimated delivery timeframe, unexpected delays may occasionally occur.

If tracking information shows no meaningful movement for more than 30 consecutive days after shipment and the package is determined to be lost in transit, we will provide either:

  • A replacement shipment, or

  • A full refund

after completing our review with the carrier.

Situations Not Covered

To maintain fairness for all customers, this guarantee does not cover issues caused by customer-provided information or actions, including:

  • Incorrect shipping address entered at checkout

  • Incomplete or inaccurate delivery information

  • Failure to collect the package

  • Refusal of delivery

  • Failure to respond to delivery attempts

  • Incorrect phone number or email provided

  • Ordering the wrong product, model, size, color, or variant

Customers are responsible for reviewing all order details carefully before completing their purchase.

Delivered but Missing Packages

If tracking information shows that your package has been successfully delivered, please first:

  • Check around your property

  • Ask household members or neighbors

  • Contact your apartment office, front desk, or building management

If the shipping carrier provides verified proof of delivery, including delivery scans, GPS confirmation, or photographic evidence, the order will be considered successfully delivered and will not be eligible for a refund or replacement.

Change of Mind Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

To qualify for a return:

  • The item must be unused

  • The item must be in its original condition

  • Original packaging must be included

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • Refunds are processed after the returned item has been received and inspected

Refund Processing

Once your return or claim has been approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes 3–10 business days depending on your financial institution

  • Replacement orders are prioritized and processed as quickly as possible

Need Assistance?

If you experience any issue with your order, please contact our support team as soon as possible.

Benjamin Customer Support

Email: support@benjamin.com

Response Time: Within 24–48 Business Hours

Please include your order number and a detailed description of the issue so we can assist you promptly.

Our Promise to You

At Benjamin, customer satisfaction is our highest priority. We are committed to providing quality products, dependable shipping, and fair resolutions whenever needed. Shop with confidence knowing that we're here to support you every step of the way.